Chargeback & credit card disputes

In addition to the above, it's important to note the implications of chargebacks or credit card disputes:

• If a user initiates a chargeback or dispute with their credit card company, their access to zenn may be discontinued or limited as a result.
• If you believe your account has been restricted or limited erroneously, please reach out to our support team for assistance.
• Any amounts that users seek to refund or chargeback will be reported to the consultant, and those amounts will be deducted from the consultant's income.
• We also sometimes hold payment up to 6 months for credit cards/chargeback disputes.
• Consultants will be notified on disputes and amount would be detected from payout amounts.

These measures are in place to uphold the integrity of our platform and ensure fair and transparent transactions between creators and users. If you have any further questions or concerns, please don't hesitate to contact our support team for assistance.